Return & Refund Policy

Last Updated: 21/08/2026

At Hemakaivaan, we take care to prepare and deliver our food products in good condition. Due to the nature of food products, we follow a strict No Return and No Cancellation Policy**. Returns or refunds are applicable **only when the product is received damaged**, subject to verification.

1. No Return Policy

All food products purchased from Hemakaivaan are covered under a strict No Return Policy.

Customers cannot return products after delivery for reasons such as change of mind, personal preference, taste preference, or any other reason not related to damage during delivery.

2. Order Cancellation

Once an order has been confirmed and payment has been completed, order cancellation is not allowed.

Customers are requested to carefully review their order details before completing the purchase.

3. Return & Refund Eligibility

Returns or refunds are only applicable if the product is received damaged.

Returns or refunds will NOT be accepted for:

• Change of mind after placing the order
• Personal taste or preference
• Incorrect delivery information provided by the customer
• Product not matching personal expectations
• Delay caused by delivery or courier services
• Any issue that is not related to the product being damaged

4. Damaged Product Claims

If you receive a damaged product, you must notify us within 48 hours of delivery.

To request a refund for a damaged product, the customer must provide:

• Order number
• Clear photographs of the damaged product
• Unboxing video clearly showing the condition of the product upon opening
• Description of the damage
• Name and phone number used while placing the order

Without sufficient proof of damage, the refund request may not be accepted.

5. Verification Process

Once a damaged-product claim is received, our team may verify:

• Order details
• Customer information
• Photographs and video evidence
• Condition of the product

If the claim is approved after verification, the applicable refund process will be initiated.

6. Refund Process

If the product is verified as damaged:

• The refund will be processed within 48 hours after approval
• The refund will be credited to the original payment method, where applicable

The time taken for the amount to reflect in the customer’s account may vary depending on the payment provider or bank.

7. Contact Information

For any return or refund related queries, please contact us:

Hemakaivaan

Website: https://hemakaivaan.com/

Email: support@hemakaivaan.com

Phone: +91 9611256380