Privacy Policy

Last Updated: 21/08/2026

Hemakaivaan respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://hemakaivaan.com/, browse our food-related content, place an order, purchase food products, or communicate with us.

1. Information We Collect

We may collect certain personal and non-personal information when you use our website or interact with our services.

Personal Information

• Name
• Email address
• Phone number
• Delivery or billing address
• Payment and transaction information
• Order details and preferences
• Information you provide when contacting us

Usage Information

• IP address
• Browser type and version
• Device information
• Pages and food products viewed
• Date and time of website visits
• Referring website or URL

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, maintain shopping cart functionality, and improve our food products and services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To process and fulfill food or product orders
• To arrange delivery or provide order-related services
• To process payments securely through authorized payment providers
• To provide customer support
• To send order confirmations, updates, and delivery notifications
• To respond to enquiries, feedback, and customer requests
• To improve our website, food products, services, and customer experience
• To understand customer preferences and website usage
• To send promotional offers and updates where you have provided consent
• To prevent fraud, unauthorized activity, and misuse of our website
• To comply with applicable legal and regulatory requirements

3. Food Orders and Customer Information

When you place an order through our website, we may collect information necessary to process and deliver your order. This may include your name, phone number, email address, delivery address, order details, and payment-related information.

We use this information only for legitimate business purposes, including order processing, delivery coordination, customer support, and maintaining transaction records.

4. Payment Information

Payments may be processed through third-party payment gateways or payment service providers. We do not intend to store complete debit card, credit card, banking, or other sensitive payment credentials on our website unless specifically required and securely supported.

Payment information may be handled directly by the respective payment provider according to its privacy policy and security practices.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our website and provide our services.

Service Providers May Include

• Payment gateway providers
• Food and product delivery partners
• Website hosting and maintenance providers
• Analytics and technology service providers
• Customer communication and support providers
• Marketing service providers, where applicable

Information may also be disclosed where required by law, legal proceedings, government authorities, or when necessary to protect our legal rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

7. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Opt out of promotional communications
• Withdraw consent for certain types of data processing

If you wish to exercise any applicable privacy rights, please contact us using the details provided below.

8. Marketing Communications

If you voluntarily subscribe to our promotional communications, we may send information about food products, offers, new products, services, or other updates from Hemakaivaan.

You can unsubscribe from promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age of 16. We do not knowingly request or collect personal information from children for marketing or commercial purposes.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, delivery services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

Hemakaivaan may update this Privacy Policy from time to time to reflect changes in our website, food products, services, business practices, or applicable laws.

Any changes will be published on this page with an updated Last Updated date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Hemakaivaan

Website: https://hemakaivaan.com/

Email: support@hemakaivaan.com

Phone: +91 9611256380